SE customer service

[Meeka]

So, it appears that SE has charged me twice this month bringin my bill to $27.90. I'm thinking it's because I reactivated meeks this month, but I am not sure. So, I turn to SE's customer service chat so that I can quickly ask if this is their error or mine. This is what I've dealt with for the past 40 minutes:

Thank you for contacting the PlayOnline Information Center. Please wait while you are connected to the next available agent. You will be notified once you are connected to an agent.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
Currently experiencing network delays, one moment please....
The next available Agent will be with you in a moment.
Network connection re-established.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.


the lights are on but no body's home!

ps: C&Ped right from the chat box. I will update, if I get anywhere....



Ok... So moments after I posted this, Scotty boy comes into the chat and pretty much told me that I'm a moron:

You have been connected to FFXI TSR Scott.
FFXI TSR Scott: Hello, Michele, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your

question, please.
Michele : Sure Scott
FFXI TSR Scott: I just read your problem, anything else you want to add, before we start?
Michele : Just wanted to clarify that the charge should be $13.95 for this month, as it has been in the past... from what i thought. It is now $27.90
FFXI TSR Scott: Whenever a Content ID is purchased or reactivated, the fees are postponed to the first of the following month. This makes the next bill appear to be a double the normal amount. You are in fact paying for the month in which you reactivated the account and the next
upcoming month. Any future fees would return to the normal amount.
Michele : I see, so that charge was for June and July?
FFXI TSR Scott: Did you reactivate at any time in June?
Michele : I can't honestly remember if I reactived in June or the beginning of July
Michele : I I think it was June, now that I review my records
FFXI TSR Scott: You can review that from the PlayOnline Viewer. Select Service and Support and go to Membership and choose Fees.
Michele : I I just did that before I started the chat. There were two fees listed in July, nothing for June...
Michele : IIt had four charges, 2 for $12.95 and 2 for $1, and next to two fo them it said Reactivation
Michele : I only have two content IDs though
FFXI TSR Scott: So it shows no payment in June but two in July?
Michele : Yes
FFXI TSR Scott: That would mean you paid for June in July.
Michele : Ok thanks

Now... I'm not claiming to be the brightest bulb... but wouldn't he have access to just check if I registered in June or July. I knew that I registered in June, but this guy seems to not know anything about my account... Why then did I have to give my Account number and phone number and all this other information so that they can identify me?

[Rivero]

Sounds like what happened to me the first time I called :x

[tempus]

As someone who works in customer care for a major cel carrier...

Its quite likely that he was trying to lead you to the answer yourself. I donno about the system he uses, or the account security policies they have, but its quite possible various info is on different screens, or that they arent supposed to give out certain information at all. For example, Im not allowed to give out account numbers, period.




-t

[Meeka]

Thanks for helpin out Tempy. I just wish I didn't have to wait 45 mins for that hahaha