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Jun 14, 2006 7:55:05 GMT -5
Post by Sosa on Jun 14, 2006 7:55:05 GMT -5
I never post YTMND... long but a good one... ^^ This is exactly why I absolutely NEVER, EVER recommend them to anyone. Staged or not, I can remember my "trial" period, and I was on the phone (with a representative) for an hour trying to cancel the damn thing. I the end I ended up having to use the magic words "Look, if you do not cancel this account, I am going to contact my attorney about your abusive business practice," to get anything done. Funny. canceltheaccount.ytmnd.com/
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Jun 14, 2006 12:00:26 GMT -5
Post by shalyn on Jun 14, 2006 12:00:26 GMT -5
I got frustrated just listening to that..
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Jun 14, 2006 17:36:21 GMT -5
Post by Sosa on Jun 14, 2006 17:36:21 GMT -5
In all fairness, it works both ways too. I work in a support position and this is a rough correspondance of the very first call I got last Saturday...
Me: "Thank you for calling ########, my name is John, and I'll be managing your account for today. For your credit security, can I please ask for your first and last na-"
Caller: "You are all a bunch of ####### incompitent morons! I want my account closed, right now."
Me: "OK, 'maam. I can understand that you're frustrated, but I'll be happy to see if there's anything I can do to assist you with closing out your account. Can I ask for your name please?"
Caller: "Why the #### do you want my name? I'm not giving you my name."
Me: "Er, we ask for your name so we know who's calling."
Caller: "You're the credit card company, you know who I am."
Me: "'Maam, we are required by federal law and USCO regulations to verify the identity of any customers that call in, for their protection."
Caller: "You don't need my ####### name, just close the account."
Me: "'Maam, we cannot close an account if we don't know who's calling in. First off, we don't know which account to close, and second off, anyone could call in to close out anybody elses' accounts."
Caller: "Why can't you just close the ###### account?!"
Me: "If I can get your name, I can close the account for you."
Caller: "###### you, you're all ######ing incompitent. I'm going to call my attorney."
*hangs up*
Normal policy is to give verbal warning and disconnect call, but I'm a pretty patient guy - plus I find a great deal of amusement in calls like this, so I just kept trying to service the call. The fun part is entering the service notes... muahahahah....
You want to call in and close your account, but you won't tell us who you are?
...I can see you've given this a lot of thought.
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_Code
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Jun 15, 2006 8:01:04 GMT -5
Post by _Code on Jun 15, 2006 8:01:04 GMT -5
I see those constantly too Me > sir, your phone is water damaged, ESRP insurance doesn't cover water damage, can I interst you in an upgrade? Customer > I didn't get it wet. Me > Be that as it may, your phone is water damaged, you can see the corosion here, here, here and here (points with a pen) Customer > Thats fucking bullshit the phone never got near water Me > Do you take showers? Customer > yes Me > Is your phone on your belt, on your pants on the floor in the bathroom during the shower? Customer > Yeah, why?
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alanthiana
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Jun 15, 2006 10:23:46 GMT -5
Post by alanthiana on Jun 15, 2006 10:23:46 GMT -5
Customer > I don't want notes added on my account. Me > Sir, if you call in, we have to notate your account. Customer > But the customer is always right. Me > Verizon's policy is if the customer calls in, we must notate the account. Customer > How do I get them to stop putting notes on my account. Me > If you don't call in...we won't put notes on your account. Customer > But what if I need assistance? Me > Then we have to notate your account.
The customer then made a comment insulting female intelligence, at which point, a male coworker took over the call, and restated exactly what I had been telling the customer for 25 minutes. -_-
Why are they so stupid sometimes? =p
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_Code
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Jun 15, 2006 11:08:54 GMT -5
Post by _Code on Jun 15, 2006 11:08:54 GMT -5
just to continue, because I think they're hilarious (stop me whenever any CSR's want to)
Customer > I left my phone on top of my car, and it got run over. Me > Do you have insurance? Customer > No, but its under warranty. Me > Warranty doesn't cover "Run over" Customer > Then what good is warranty?
Sometimes I wish I could post links to wikipedia in real life.
Customer > My son dropped my phone in the pool, your going to give me a new one. Me > Actually, i'm not, because you dont have insurance, and in house insurance doesn't cover water damamge. Customer > Thats bullshit! lemme talk to the manager. Me > Sir, I am the service manager. Would you like to see a pamphlet on what your insurance does cover?
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Jun 15, 2006 11:23:43 GMT -5
Post by tarick on Jun 15, 2006 11:23:43 GMT -5
Why are they so stupid sometimes? =p men, or customers?
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Jun 15, 2006 11:42:01 GMT -5
Post by Sosa on Jun 15, 2006 11:42:01 GMT -5
I always thought they were just being nice, by calling in and giving us something to do. Like laugh at them for three days straight.
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alanthiana
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Jun 15, 2006 12:36:18 GMT -5
Post by alanthiana on Jun 15, 2006 12:36:18 GMT -5
Why are they so stupid sometimes? =p men, or customers? ...do you really want me to answer that? *grin*
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Jun 15, 2006 22:01:43 GMT -5
Post by Bridger - Retired Paladin on Jun 15, 2006 22:01:43 GMT -5
LMAO, I hate pushy Customer Service / Salesmen. Had it happen to me a few weeks ago.
When I buy something for work, I call 3-4 places for prices and availability if it isn't listed online. 1 salesman took the time to get my work info, and called me back saying
salesdude>hey, I"m so and so, would you still like to buy x ?" I'm going to be in Fargo this week and was wondering if I could come visit you". me> Well I actually bought from a different company, and I'm not looking at purchasing another one of these again.
Then he tried to be all buddy buddy "oh i graduated from the Univeristy you work at" and it goes on for 10 min of me finally caving and agreeing to meet him.
I can't remember the rest of the convo, but he ended up coming from Chicago to give me a stupid catalog at 9 in the morning. I forgot he was coming, and slept in until 11, so he just left the catalog there and left.
Next time a pushy salesman pulls that crap I think I'm going to do the same thing lol, only on purpose. The suppliers I mainly buy from are really good and don't pull that argumentative crap.
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_Code
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Jul 22, 2006 16:55:25 GMT -5
Post by _Code on Jul 22, 2006 16:55:25 GMT -5
Customer > Service please. Me > I am the service manager, how can I help you? Customer > What time do you leave? Me > 6:00pm, so 10 minutes Customer > I'm coming to get ringtones, I'm probably gonna be about 20-30 min, OK? Me > If your here in 10 minutes or less. Sure. Customer > Can't you stay ? Me > .... No.
Ringtones are $2 a peice btw. And I drive over an hour to get to and from work.
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